Returns

Strictly no returns are possible as items are made to order specially for you. If you have received a defective item / an incorrect item (with sufficient proof - pictures/videos showing package as received), vendor will be making a correct replacement of the item. 

Refunds

Order cancellation is only allowed for non-customized items provided the item has not been prepared and not shipped out (case to case basis).

Orders for Customized items can only be canceled / refunded if the order is not yet been processed. Strictly no refund / cancellation allowed after payment as order will be processed to illustration / design process. A RM8 processing fee may be imposed for all cancellations due to change in decision.

Vendor is strictly not responsible for delays caused by courier service. No refunds/ cancellation can be made as vendor has no control over the delivery times and period of courier service.

Changes of delivery details (address etc.) / card message to an order can only be made min. 48 hours in advance provided the item has not been processed (case to case basis).

Any damages/missing items:

• Non-perishable items (for eg. Items sent via courier service): damages/missing items must be flagged to AA Studio team within 24 hours upon successful delivery.
• If a gift is damaged/lost during shipping, vendor will be responsible to replace the same item. In the event an item is not available, we will replace an item with similar value from the same vendor.
• We will not be able to process any claims or complaints regarding damaged or missing items (with sufficient proof - pictures/videos showing package as received) that is received after 3 hours (for on demand delivery) or  24 hours (for courier delivery) upon receiving items. 

All refund will be made within 3-7 working days. to local bank only no matter what payment method used during checkout.